Shipping & Delivery

1. Shipping Destinations

We ship our products to customers within Germany.

Please note that shipping times may vary.

 

2. Shipping Methods & Costs

Standard delivery time within Germany is 1 – 2 working days with a shipping fee of €4.95.

Orders over €100 are eligible for free shipping. There is no minimum order value for shipping.

 

3. Order Processing Time

All orders are processed and dispatched within 1-2 business days.

During busy periods orders may take 2-3 working days to be processed and dispatched.

Orders placed on weekends or public holidays will be processed on the next business day.

 

4. Tracking Your Order

Once your order has been dispatched, you will receive a shipping confirmation email with a tracking number.

You can track your order using the tracking link provided in the dispatch email.

 

5. Delivery Issues

If you experience any issues with your delivery, such as a delayed or missing package, please contact our customer service team at support@eco-loving.com as soon as possible.

We will work with the shipping carrier to resolve the issue promptly.

 

Sustainability Commitment

As part of our commitment to sustainability, we use eco-friendly packaging materials for all orders and sometimes re-use packaging to minimise waste.

We partner with sustainable shipping services whenever possible to minimise our environmental impact.

 

We appreciate your business and look forward to providing you with a positive shopping experience.